The Nigeria Police Force (NPF) has expanded the capacity of its Police Complaints Response Unit (CRU) and urged members of the public to take full advantage of its 24/7 reporting channels to report cases of misconduct, abuse of office, extortion, and other unprofessional conduct by police personnel.
The Inspector-General of Police, Olatunji Disu, made this known during an Emergency Conference with Commissioners of Police and members of the press held at the Goodluck Ebele Jonathan Peacekeeping Centre, Force Headquarters, Abuja.
A statement signed on Thursday by the Force Public Relations Officer, DCP Anthony Placid, explained that the strengthened Complaints Response Unit is part of ongoing institutional reforms aimed at improving accountability, enhancing professionalism, and rebuilding public confidence in policing across the country.
According to him, the unit operates round the clock, ensuring that citizens have uninterrupted access to report incidents involving police misconduct.
The IGP stressed that the reform-driven initiative is designed to make the Police more responsive and transparent, noting that all complaints received through the CRU are treated with confidentiality and investigated promptly. He added that disciplinary action is consistently taken against officers found culpable after due investigation.
He further encouraged Nigerians to actively engage the system by reporting infractions responsibly, emphasising that effective policing requires cooperation between the public and law enforcement agencies. He assured that the Nigeria Police Force remains committed to protecting citizens’ rights while enforcing discipline within its ranks.
Reiterating the commitment of the Force to sustained reforms, the Police leadership stated that strengthening the CRU is central to restoring trust and ensuring that officers adhere strictly to professional standards and the rule of law.
Disu reaffirmed the Police’s resolve to deepen accountability mechanisms and improve public engagement, noting that the enhanced complaints system reflects the institution’s broader drive toward transparency and service improvement.
He maintained that the expanded CRU framework represents a significant step in its ongoing reform agenda, aimed at ensuring a more accountable, people-focused, and professionally driven policing system nationwide.
