Diamond Bank Rejigs Service Delivery With Robust IT Architecture

By Mike Abba


One of Nigeria’s new generation banks, Diamond Bank Plc, has said it is set to deliver robust Information Technology (IT) services.

The deposit money bank made this disclosure after receiving the prestigious ISO/IEC 20000-1:2011 certification by the British Standard Institute (BSI) Group.

Diamond Bank chief executive officer Uzoma Dozie,  said the bank was commitment towards quality IT service delivery, adding that it will continue to pursue and meet world class standard in the provision of IT infrastructure,

According to him,  the move will enable it deliver unequaled and satisfactory financial services to its millions of customers.

In the same vein, the Bank’s Chief Information Officer, Lanre Bamisebi, noted that the certification and award had positioned and strengthened Diamond Bank in its quest to continually deploy cutting-edge technological platforms and processes.

He said the move will enhance the lender’s delivery of world class financial services, boost customer satisfaction, meet regulatory requirements and increase staff productivity.

According to him, the Bank has also successfully passed her surveillance audit in ISO 27001 for Information security, ISO 22301 for business continuity and PCIDSS for card security.

The bank said that the certification, which was awarded after a rigorous process and systems audit by qualified BSI auditors,  marked a seal of approval that her network architecture, software design, security policies, procedures and protective practices conforms to global security standards in data and financial service delivery system.

The ISO 20000:2011 certification for Service Management System (SMS) is the World’s highest standards of IT service delivery, demonstrating Diamond Bank’s commitment to a world-class, customer-focused service culture and environment.